Man And Van Brockley Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Brockley provides moving, transport and related services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation or service schedule issued for the job. These terms are intended to create a clear and fair framework for both sides, covering the booking process, payment arrangements, cancellations, liability, waste handling and the law that applies to the service.

For the purposes of these terms, references to “we”, “us” and “our” mean the service provider operating under the Man and Van Brockley name, and references to “you” or “the customer” mean the person, business or organisation requesting the service. The words “goods”, “items”, “property” and “belongings” include any furniture, boxes, appliances, materials, documents, equipment, waste or other items accepted for transport or removal. These terms apply whether the work is domestic or commercial, one-off or repeat, and whether the job is local, regional or nationwide.

A booking is only confirmed once we have accepted the request and the customer has received confirmation of the agreed date, time, service type and any relevant price estimate or fixed fee. We may request further information before confirming a booking, including the volume and weight of items, floor access, parking details, lift availability, and whether specialist handling is required. The customer must ensure that all information supplied during the booking process is accurate and complete. If the details provided are incorrect or misleading, we may revise the price, change the vehicle size, adjust staffing, or cancel the booking where necessary.

Bookings may be made for removals, collections, deliveries, single-item transport, furniture moves, clearance work and similar services. The customer is responsible for ensuring that the property, access route and loading area are suitable for the requested service. If access is restricted, delayed or unsafe, we may be unable to complete the job as planned and may charge waiting time, additional labour or a failed attendance fee. Time slots are estimates unless expressly stated as fixed appointment windows, and completion times may vary depending on traffic, loading conditions, weather, parking and other practical factors beyond our control.

Where a quotation is based on an hourly rate, the charge begins when our vehicle and staff arrive at the agreed location or at the time notified in the booking confirmation, whichever is earlier for billing purposes if the customer causes delay. Travel time, congestion, parking limitations and return journeys may be included in the final invoice if disclosed in advance or where such costs form part of the agreed service structure. If the job scope changes on the day, for example because additional items are added or stairs, long carries or dismantling are required, we reserve the right to amend the quotation accordingly.

Customers must be available, or must appoint a responsible representative, to confirm the items being moved, authorise any changes and make any required decisions on-site. Man and Van Brockley may refuse to move items where doing so would breach law, create a safety risk, or exceed the capacity of the booked vehicle or crew. We may also decline to carry items that are contaminated, excessively fragile, poorly packed, unsafe, or not declared at the time of booking. Any item not disclosed beforehand may be rejected or charged separately.

Payments must be made in accordance with the quotation or booking confirmation. Unless otherwise agreed in writing, payment is due on completion of the service and may be accepted by cash, bank transfer, debit card, credit card or another method we specify. For business customers, we may issue invoices with separate credit terms only where agreed in advance. If payment is not made when due, we may charge interest and reasonable recovery costs in line with applicable UK law. We may also require a deposit for certain jobs, especially where the service requires reserving a vehicle, labour team or specialist equipment.

All prices are stated in pounds sterling unless otherwise specified. Quoted prices may be inclusive or exclusive of VAT depending on our trading status and the wording provided at the time of booking. Where VAT applies, it will be shown separately or identified in the total price. Customers are responsible for ensuring they have sufficient funds or payment authority available at the end of the job. If a payment is declined, disputed without valid reason, or reversed after completion, we may suspend future services and pursue recovery through lawful means. We may also retain goods where permitted by law until outstanding sums are settled.

Cancellation requests must be made as soon as possible once the customer knows the job can no longer proceed. If a booking is cancelled more than 48 hours before the scheduled arrival time, no cancellation fee may apply unless we have already incurred non-recoverable costs, such as specialist vehicle hire or third-party disposal charges. If cancellation occurs within 48 hours of the job, we may charge a reasonable fee to cover administration, reserved labour and lost availability. If cancellation occurs on the day of the booking, or if our team is turned away on arrival, the customer may be liable for the full or substantial agreed charge depending on the circumstances.

We reserve the right to cancel or postpone a booking where this is necessary for safety, operational reasons, severe weather, vehicle breakdown, staff illness, road closure, legal compliance or any event outside our reasonable control. Where we cancel for reasons within our control, we will offer a new date or refund any deposit paid for the cancelled element of the service. We will not be liable for indirect losses caused by cancellation, including loss of earnings, missed appointments, storage costs or consequential expenses, unless such loss is caused by our negligence and is not lawfully excluded.

Liability for loss or damage is limited to the extent permitted by UK law. We will take reasonable care when handling items, but the customer acknowledges that moving services involve inherent risks, including minor scuffs, movement during transport and unforeseen access issues. Unless otherwise agreed in writing, customers are responsible for fragile, valuable or irreplaceable items and should inform us in advance if specialist packing or extra care is required. We are not responsible for damage caused by inadequate packaging, pre-existing defects, insecure assembly, hidden weaknesses, overloading by the customer, or items that were not suitable for transport in the condition supplied.

Where we are found liable, our liability will normally be limited to the lower of the cost of repair, replacement, or the value declared by the customer, subject to evidence of loss and any exclusions allowed by law. The customer must notify us of any damage, missing item or service issue as soon as reasonably possible and in any event within 48 hours of completion, with supporting photographs or other evidence where available. We may inspect the item and request reasonable proof before making any payment or other remedy. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

If the service includes disposal, clearance or collection of unwanted items, the customer confirms that they own the items or have legal authority to arrange their removal. Waste must be described accurately at the time of booking, including whether it contains general waste, bulky household waste, recyclables, electrical items, metals, wood, cardboard, plasterboard, or mixed materials. The customer must not place prohibited, hazardous or controlled waste into any load unless we have expressly agreed in writing to handle it and have the correct authorisation to do so.

We operate in accordance with applicable UK waste legislation, including duties relating to the transfer, transport and disposal of controlled waste. When required, the customer may need to provide accurate descriptions of waste, proof of origin, and any documentation necessary for lawful transfer. We may refuse any item that we reasonably believe to be hazardous, leaking, infectious, contaminated, pressurised, flammable, explosive or otherwise unsuitable for carriage without specialist arrangements. If undeclared hazardous waste is discovered after collection has begun, we may suspend the job and pass on any resulting costs, including clean-up, re-routing or disposal charges.

The customer must not include items such as chemicals, asbestos, gas bottles, medical waste, asbestos-containing materials, oils, paints, batteries, televisions, fridges, freezers, clinical waste or other regulated materials unless this has been clearly agreed in advance and is lawful to carry. Where waste transfer documentation, carrier details or disposal records are required, the customer agrees to cooperate fully. The customer remains responsible for ensuring that waste handed over for removal is lawful, accurately described and not mixed with prohibited materials. Any misdescription may result in additional charges, rejection of the load or notification to the appropriate authority where required.

Customers must ensure that all goods and waste are ready for collection at the agreed time, safely packed where appropriate, and accessible without unnecessary delay. We are not responsible for dismantling, disconnecting or reconnecting appliances, plumbing, electrics, gas fittings or fixed installations unless this is expressly included in the booking. Items should be emptied, defrosted, deactivated and prepared in accordance with any guidance we provide. If we assist with disassembly or placement, this is done as a courtesy unless included as a paid service and does not make us responsible for hidden defects or later reassembly issues.

The customer warrants that they have the legal right to instruct the service and that all goods handed over are lawfully possessed and not subject to seizure, dispute or restriction. We may decline any job that appears unlawful, unsafe or abusive, or where we reasonably suspect the customer is acting without authority. If police, local authority or other lawful intervention prevents completion of the service, the customer may still be liable for the work already carried out and any direct costs incurred. We may also suspend performance if the customer or anyone acting on their behalf behaves aggressively, threatens staff, or creates an unsafe working environment.

These Terms and Conditions, together with the booking confirmation and any agreed written amendments, form the entire agreement between the parties for the relevant service. Any variation must be made in writing or confirmed by us in a traceable communication. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce a right at any time does not waive that right for the future. Headings are provided for convenience only and do not affect interpretation.