Man And Van Brockley Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Brockley provides removal, transport, loading, unloading, and related services within the United Kingdom. By making a booking, you confirm that you have read, understood, and agreed to these terms. They are intended to create a clear working arrangement between the customer and our man and van service, so that expectations are understood in advance and the service can be delivered efficiently, safely, and lawfully.
These terms apply to all bookings, whether made for domestic moves, single-item transport, student removals, small business deliveries, furniture collection, or similar assignments. References to we, us, and our mean the service provider operating under the name Man And Van Brockley. References to you and your mean the customer, including any person acting on the customer’s behalf. If any part of these terms conflicts with a written agreement signed by both parties, the written agreement will take priority to the extent of that conflict.
We reserve the right to update these terms from time to time. The version in force at the time of your booking will normally apply to your service, unless we expressly agree otherwise in writing. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects your statutory rights as a consumer under UK law.
Booking Process
Bookings for our man with a van service are accepted subject to availability. A booking is usually made when you provide the details of the move or delivery and we confirm the date, time, scope of work, and any agreed price or charging basis. The information you provide must be complete and accurate, including access details, collection and delivery addresses, item descriptions, and any known restrictions such as stairs, parking limitations, weight issues, or time-sensitive building access rules.We may ask for photographs, measurements, or further information before confirming the booking, especially for bulky, heavy, fragile, or awkward items. This helps us assess the vehicles, equipment, and labour needed. If the information supplied is incomplete or materially inaccurate, we may revise the quote, change the service plan, or refuse the booking. Any estimate given before final confirmation is not a fixed commitment unless we state in writing that it is a fixed price.
It is your responsibility to ensure someone authorised is present at collection and delivery, unless we agree an alternative arrangement. You must ensure that all items are ready for loading at the scheduled time. Delays caused by waiting, incomplete packing, missing access, or changes to the job may result in extra charges. We may also refuse to transport items that are unsafe, illegal, improperly described, or likely to damage the vehicle, other property, or our personnel.
Service Scope and Customer Responsibilities
Our Man And Van service is limited to the tasks agreed at the time of booking. Unless expressly included, we are not responsible for dismantling or reassembling furniture, disconnecting appliances, removing fixtures, packaging loose goods, or carrying items through areas that present an unreasonable risk. Where we agree to assist with additional work, this may incur an extra charge depending on the time, labour, and materials involved.You are responsible for ensuring that items are adequately packed and prepared for transport. Fragile items should be wrapped and boxed appropriately, and any item of particular value should be declared in advance. If you request us to move an item that is already damaged, poorly packed, or structurally weak, you accept the increased risk associated with handling it. We may decline to move items that appear unsafe to carry or likely to cause injury or damage.
You must also ensure that the properties involved have suitable access and that any permissions needed for loading, unloading, or parking are arranged in advance. This includes permits, lift access, entry codes, and building management approvals where relevant. If access is unavailable or restricted in a way that prevents us from performing the service on the agreed terms, the booking may be delayed, cancelled, or charged as a failed attendance.
Payments and Charges
Unless otherwise agreed, payment is due on completion of the service and before the vehicle and team leave the delivery location. We may require a deposit, part payment, or full advance payment for certain bookings, including larger jobs, short-notice bookings, weekend work, or services involving specialist handling. Accepted payment methods will be confirmed at booking stage. If a bank transfer is agreed, it must clear in full within the stated time.Our quotes and prices may be based on an hourly rate, a fixed fee, a mileage-based charge, or a combination of these factors. Charges may also apply for congestion, parking, tolls, waiting time, additional labour, stairs, long carries, fuel surcharges, failed access, or work outside the original scope. Any additional cost will be explained where reasonably possible. If the scope of the job changes materially once the service has begun, we may revise the price accordingly.
Where payment is overdue, we reserve the right to suspend future services, charge reasonable recovery costs, and pursue payment through lawful means. You are not entitled to withhold payment because of a dispute unrelated to the actual service delivered, unless required by law. If you believe a charge is incorrect, you should raise it promptly so we can investigate. The existence of a dispute does not automatically excuse payment of undisputed amounts.
Cancellations, Amendments, and Failed Attendance
If you need to cancel or amend a booking, you should notify us as soon as possible. Cancellations made with reasonable notice may not incur a charge, but short-notice cancellations may be subject to a fee to cover reserved labour, vehicle allocation, and lost time. Where a deposit has been taken, it may be retained in full or in part depending on the notice given and the resources committed to your booking. Any cancellation terms agreed at the time of booking will also apply.We may cancel or reschedule a booking if we are unable to provide the service due to circumstances beyond our control, including severe traffic disruption, vehicle breakdown, adverse weather, staff unavailability, unsafe conditions, or events amounting to force majeure. If we cancel and the booking cannot be rescheduled, any advance payment for undelivered services will normally be refunded, except where lawful deductions are justified for work already completed or costs already incurred.
If we arrive and are unable to complete the service because of incorrect information, inaccessible premises, unsafe loading conditions, absence of the customer or their representative, or refusal to proceed after the agreed terms have been explained, this may be treated as a failed attendance or customer cancellation. In such cases, travel time, waiting time, and any other reasonable costs may still be chargeable. We will always seek to act fairly and proportionately.
Liability and Insurance
We will take reasonable care when handling your goods and carrying out the service. However, our liability is limited to losses caused by our negligence or breach of these terms, and only to the extent permitted by law. We are not responsible for pre-existing damage, items that were poorly packed, concealed defects, or damage resulting from the natural condition of goods. We are also not liable for indirect or consequential losses such as loss of profit, business interruption, missed appointments, or emotional distress, except where the law requires otherwise.Where we are responsible for damage to an item, we may choose to repair, replace, or compensate for the item, taking into account its age, condition, and verified value. Any claim must be reported as soon as reasonably possible and, in any event, within a reasonable period after the service. You must provide photographs, descriptions, purchase details, or other evidence requested to assess the claim. Failure to notify us promptly may affect our ability to investigate.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted. If you ask us to carry items that are dangerous, improperly packed, or not disclosed in advance, you may be liable for resulting loss, injury, or damage. It is your responsibility to tell us about any items requiring special handling, including antiques, glass, electronics, artwork, or goods of exceptional value.
Waste Regulations and Prohibited Items
Where our van and man service includes removal of unwanted items, disposal, or clearance work, both parties must comply with applicable UK waste laws. We will only transport and dispose of waste where lawful and agreed in advance. You must clearly identify any waste, recycling, or rubbish to be removed. We may ask for details of the contents so that we can assess whether the materials can be handled legally and safely. If a load contains waste, you must not include hazardous, clinical, or prohibited materials unless we have expressly agreed to do so and are legally permitted to carry them.Waste duties are governed by the duty of care principles under UK waste legislation. Where required, we may need information about the origin, type, and destination of waste. You must not present waste as general items, and you must not ask us to dispose of materials unlawfully. Examples of prohibited or restricted items may include asbestos, chemicals, gas cylinders, paint in large quantities, medical waste, tyres in certain circumstances, explosives, and other controlled substances. If prohibited items are found among the load, we may refuse to move or dispose of them and may charge for time and attendance already incurred.
If a booking involves disposal or clearance, you confirm that you have the right to authorise the removal of the items and that they are not stolen, contaminated, or subject to third-party rights. Any waste transfer or disposal documentation required by law may be completed by us or by our nominated waste carrier in accordance with the applicable regulations. You agree to cooperate fully with any lawful request for information, and you accept responsibility for any incorrect description or unlawful instruction given by you or on your behalf.
Delays, Force Majeure, and Operational Matters
We will use reasonable efforts to attend at the agreed time, but timings are estimates unless expressly guaranteed in writing. Traffic, road closures, weather, access issues, and previous job overruns may affect arrival and completion times. Where possible, we will keep you informed of significant delays. We are not liable for delays caused by factors outside our reasonable control, provided we take reasonable steps to minimise disruption.Events beyond our control may include, without limitation, accident, fire, flood, storms, industrial action, government restrictions, acts of terrorism, public disorder, epidemic-related restrictions, and major infrastructure failure. If such an event prevents or materially delays performance, the affected obligation will be suspended for the duration of the event. If performance becomes impossible or impracticable for a prolonged period, either party may be entitled to cancel the affected booking without further liability, except for payment due for work already completed.
We may use subcontractors, temporary staff, or partner vehicles to deliver part or all of the service, provided that the overall standard of care and contractual responsibility is maintained. Any such arrangement will not reduce your rights under these terms where the service is still provided under our name. You must not request that our staff carry out work that would be unsafe, unlawful, or outside the agreed scope.
Claims, Complaints, and Dispute Handling
If you have a concern about the service, you should raise it as soon as reasonably possible so that we can investigate and, where appropriate, take remedial steps. We may request supporting evidence, including photographs, item lists, order details, and a description of what happened. This helps us resolve issues fairly and efficiently. We will consider each matter on its facts and respond in a reasonable time.Any claim relating to loss or damage must be limited to the direct loss suffered and must not exceed the value of the affected item or the amount reasonably foreseeable at the time of booking, whichever is lower, except where law states otherwise. You agree to mitigate your loss where possible. If a resolution cannot be reached through direct communication, the matter may be handled through the courts of England and Wales, or by another lawful process agreed by the parties.
These terms are intended to be fair and balanced. If any clause is found to be unreasonable in a particular situation, it will be interpreted as far as possible to achieve its intended purpose and to comply with applicable law. No failure or delay by us in enforcing a right will operate as a waiver of that right unless we confirm otherwise in writing.
Governing Law
These terms and conditions are governed by the law of England and Wales. Any dispute arising from or connected with the service, these terms, or any related non-contractual obligations will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law provides a different mandatory forum.This governing law clause applies whether the booking is made online, by telephone, by email, or through any other agreed method. If you are a consumer residing outside England and Wales but within the UK, any mandatory consumer protections that apply in your jurisdiction will remain unaffected to the extent required by law. The intention of this clause is to provide clarity and legal certainty for both sides.
By proceeding with a booking with Man And Van Brockley, you confirm that you are authorised to enter into this agreement and that you accept these terms in full. If you do not agree with any part of these conditions, you should not proceed with the booking. These terms form the complete agreement between the parties unless modified in writing and signed or otherwise confirmed by both sides.
Final Provisions
Nothing in these terms creates a partnership, employment relationship, or agency between you and us. Each party remains independent. You may not transfer your rights or obligations under this agreement without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to deliver the service, provided this does not materially reduce the standard agreed with you.Any notice required under these terms may be given by the communication method used to make the booking or by another agreed lawful method. A notice is deemed received when it would reasonably be expected to be received in the ordinary course of communication. If a clause is invalid or unenforceable, it will be severed to the minimum extent necessary, and the rest of the agreement will continue in effect.
These terms are drafted for a UK man and van service and are designed to support transparent, lawful, and professional operations. They should be read together with any booking confirmation or written quotation. In the event of inconsistency, any specific written terms agreed for a booking will take precedence over these general terms to the extent of the inconsistency.